Legal & General America

At Legal & General America, we aim to make a positive difference in the lives of our customers, partners, colleagues, and the communities in which they live.  As a recognized market leader of term life insurance, we’re working to transform our business through innovation and technology to provide products and solutions that help American families secure their financial futures.

We are a future-focused company, passionate about what we do and how we do it. This means working with pace and energy to reach our goals and challenging ourselves to achieve more.  We strive to create a unique environment where balance between work and life is possible. Our employees' passion, dedication and hard work, as well as our career development opportunities, benefits, and employee activities contribute to our positive workplace culture.

The Administrative Services Analyst will independently review, document and propose corrections to problematic and complex policy issues and/or operational processes in Administrative Services to positively impact operational effectiveness.  The Administrative Service Analyst will lead and execute key advanced projects and be the functional expert on specific applications, including the illustration tool.

• Research, prepare, distribute and present incoming complaints to include state insurance department inquiries to corporate Complaint Committee. Provide verbal and/or written communication to the complainant, of the committee’s decision.
• Identify systemic issues. Research problematic policies and provide resolution.
• Define project scope, issues and options. Present to management for decision. Accurately and appropriately execute projects. Define project test conditions. Develop accurate and complete test plans. Conduct testing according to plan. Take action to identify, track and report issues in a timely manner. Prepare requirements, processes and recommendations.  Promptly provide comments, feedback and recommendations.
• Identify and document system deficiencies and recommended solutions. Work with Information Technology to develop and test system modifications.
• Define, develop and implement policy specific guidelines and procedures associated with new or existing federal and state regulatory laws.
• Consult with Administrative Services management, Underwriting, Actuarial, Legal, Finance and Information Technology, on contractual, regulations, technology, and/or processes to resolve business requirements as directed.
• Correct exceptional complex policy changes and elevated inquiries.
• Complete quarterly goals and special projects, as assigned.
• Train staff, as assigned.
• Develop and document procedure manuals for Administrative Services.
• Complete all other tasks and projects as assigned by management.

Education

High School diploma or equivalent

College preferred

LOMA 280 and 290 required within 1 year of employment

ACS designation within 2 years of employment

ALMI designation preferred

Experience/Knowledge

4+ years experience in life insurance related customer service

Project lead/analyst experience, preferred

Skills

Strong analytical skills

Project management skills

Process improvement skills

Strong organizational skills

Ability to work independently

Outstanding verbal and written communication skills

Knowledge of Microsoft Office

Knowledge of Life Insurance products

Ability to function in a fast paced environment

Flexible with regard to work hours and overtime

Reports To

Sr. Manager, Policy and Premium Service

What’s in it for you?

The expected hiring compensation range for this position is $58,100 - $79,850. This role will be working in a hybrid environment requiring 3 days in office per week.

The total compensation package for this position may include other elements, such as a sign-on bonus, long term incentives, and annual bonuses.  This role is eligible to participate in the Legal & General America Annual Incentive Plan. This role has 10 vacation days and 10 sick days that are accrued on a bi-weekly basis. Employees also have 9 paid holidays throughout the calendar year.

We have a competitive compensation and benefits package focused on your overall wellbeing.  Employee benefits include health, life, and dental insurance; 401K with company match up to 6% as well as a pension package; generous time off; and wellbeing initiatives throughout the year (we like doing fun stuff).  We’re big on professional development and we’ll support and mentor you in your career progression and expect you to help us pay it forward by helping us develop tomorrow's leaders and growth-focused professionals. We value our teams and our communities and believe in giving back. Enjoy time off to volunteer for those causes that matter most to you!

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. The Company reserves the right to change benefits plans at any time.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.