At Legal & General America, we aim to make a positive difference in the lives of our customers, partners, colleagues, and the communities in which they live. As a recognized market leader of term life insurance, we’re working to transform our business through innovation and technology to provide products and solutions that help American families secure their financial futures.
We are a future-focused company, passionate about what we do and how we do it. This means working with pace and energy to reach our goals, and challenging ourselves to achieve more. We strive to create a unique environment where balance between work and life is possible. Our employees' passion, dedication and hard work, as well as our career development opportunities, benefits, and employee activities contribute to our positive workplace culture.
The Forecasting and Performance Analyst will be responsible for planning the resource requirements and tracking benefits and operational efficiency. This will involve working in close conjunction with different business areas to understand their processes, workflows and targets. The analyst will track actual staffing levels throughout the business against plans, and report back on findings.
The analyst will own all operation forecasts and the insight into associated performance indicators that drive efficiency while balancing engagement, culture and business objectives. Implement forecasting models and methodologies, delivering efficient business performance.
BS/BA Degree in Business or Statistics, or equivalent combination of education and experience.
7+ years of experience in an administration or phone center environment.
4+ years of experience in an operational planning function, including forecasting, business planning, tactical planning and delivery management, and scheduling.
4+ years of people leadership experience.
Experienced user of forecasting methodologies, including application of regression analysis and time series modelling.
Experienced user of workforce management tools.
Process mapping and experience of identifying critical nodes and workload drivers.
Advanced Excel and Access skills and experience, user of MS Office, programming/DBA skills an advantage.
Experience of managing operational drivers and Key Performance Indicators in a multi-channel and multi-discipline service environment.
Experience in life insurance industry, preferred but not essential.
Outstanding analytical/critical thinking skills
Outstanding stakeholder management skills
Natural collaborator and team worker
Proactive, self starting and driver of change
Calm under pressure
Hands on and willing to take on any challenge to get the job done
Strong people engagement, development and coaching skills
Project management skills
Process improvement skills
Strong organizational skills
Outstanding verbal and written communication skills
Ability to deliver in a fast paced environment
Flexible with regard to work hours and overtime