At Legal & General America, we aim to make a positive difference in the lives of our customers, partners, colleagues, and the communities in which they live. As a recognized market leader of term life insurance, we’re working to transform our business through innovation and technology to provide products and solutions that help American families secure their financial futures.
We are a future-focused company, passionate about what we do and how we do it. This means working with pace and energy to reach our goals, and challenging ourselves to achieve more. We strive to create a unique environment where balance between work and life is possible. Our employees' passion, dedication and hard work, as well as our career development opportunities, benefits, and employee activities contribute to our positive workplace culture.
The Tactical Planning Analyst will review, analyze and assist operational functions in the achievement of key performance metrics on the day, enabling business performance through the delivery of resources that meet workload requirements. The analyst will provide recommendations, define requirements, quantify potential business benefits and take a lead on daily performance levels consulting with the leadership team to provide solutions that enhance the operation.
Bachelor’s Degree in Business or IT preferred
5+ years of experience in operational roles with a strong delivery track record
Experience with operational forecasting models and headcount planning
Working to targets to improve customer, people or cost metrics
Identifying and delivering improvements in operational customer facing environments
Experience in life insurance industry, preferred
Strong analytical/critical thinking skills
Strong stakeholder management skills
Ability to collaborate and engage people in change
Outstanding verbal and written communication skills
Self-starting to find and deliver on opportunities
Strong organizational skills
Ability to use industry planning techniques and related tools including WFM
Demonstrated proficiency in Microsoft Office Suite and process documentation/modelling tools
Ability to function in a fast paced environment
Flexible with regard to work hours and overtime