Legal & General America

  • Customer Care Associate I (12:00 pm to 5:00 pm, PT)

    Job Locations US-MD-Frederick
    ID
    2019-2251
    # of Openings Remaining
    1
    Category
    Admin Services
  • Overview

    At Legal & General America, we aim to make a positive difference in the lives of our customers, partners, colleagues, and the communities in which they live.  As a recognized market leader of term life insurance, we’re working to transform our business through innovation and technology to provide products and solutions that help American families secure their financial futures.

     

    We are a future-focused company, passionate about what we do and how we do it. This means working with pace and energy to reach our goals, and challenging ourselves to achieve more.  We strive to create a unique environment where balance between work and life is possible. Our employees' passion, dedication and hard work, as well as our career development opportunities, benefits, and employee activities contribute to our positive workplace culture.

    Responsibilities

    The Customer Care Associate handles all incoming ACD calls while delivering prompt, accurate and exceptional customer service to all customers and agents. He/she responds to all inquiries and follow-ups in a timely manner while meeting or exceeding pre-defined department and company standards.

    Qualifications

    College preferred

    ACS 100 preferred

    3+ years experience in a customer service/administrative related position

    Knowledge of life insurance products

    Life, Property and Casualty or Health insurance experience preferred

    Excellent communication skills, both verbal and written

    Strong Customer Service skills

    Analytical and technical skills

    Strong organizational skills and ability to prioritize

    Ability to work in fast paced environment

    Typing 30-40 WPM

    Detail oriented

    Ability to work independently and within a team environment

    High tolerance for repetitive tasks

    Knowledge of Microsoft Office (Word and Excel)

     

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